Returns & Exchanges
At The Eternal Forge, we stand behind the craftsmanship of our garments and offer a seamless 30-day return policy for items in their original, unworn condition. If your piece doesn't fit your journey perfectly, we are committed to making it right through a swift exchange or full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all artisan tags and security seals remain intact and attached.
- 3.Ship to the Forge
Affix the prepaid shipping label provided via email and drop your package at any authorized carrier location.
- 4.Inspection and Refund
Once our quality team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days.