Frequently Asked Questions
Timeless style meets modern craftsmanship. Find answers to your questions here.
What materials are used in The Eternal Forge collections?
We prioritize durability and luxury, using ethically sourced high-grade stainless steel, premium full-grain leathers, and sustainable organic cottons designed to last a lifetime.
How long does shipping take?
Orders are processed within 2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Exchanges are free of charge to ensure you find your perfect fit.
Do you offer a warranty on your jewelry and accessories?
Yes, all hardware and jewelry pieces come with a one-year 'Eternal Guarantee' covering any manufacturing defects or structural issues.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your package in real-time.
Are your products ethically manufactured?
Absolutely. We partner only with Fair Trade certified factories that ensure safe working conditions and fair wages for every artisan involved in the forging process.